Customer Support & Frequently Asked Questions
IMPORTANT, PLEASE NOTE
All after-sale support for purchased products is provided by the third-party developers of the software. SimShack cannot provide product technical support. You may find the support contact details for the developers of your software in your SimShack order page where you may also find any serial numbers issued (if needed).
You can contact us here at SimShack with order enquiries and questions.
Before you contact customer support, you may find the FAQ section below helpful as it may hold the answer to your question.
You may also contact us if you wish to open a developer account to sell your products. More information for developers here.
You may contact SimShack customer support using our contact page here.
Below are some FAQs (Frequently Asked Questions) we get from customers of SimShack.net. They may be very helpful to you and should be your first point of call before you contact customer support.
Re-Downloading your SimShack.net Digital Purchase
You can re-download your SimShack.net digital purchase for a limited time period. Downloads will eventually expire and you may have to purchase the products again if you wish to re-download it after the expiration date.
To re-download your purchase, you should follow the steps below:
If you have trouble installing the software and an error message such as "[filename] is not commonly downloaded and could harm your computer", view the FAQ entry here. This error message is common for direct .EXE installations.
Error message "[filename] is not commonly downloaded and could harm your computer."
After completing your order on SimShack.net, when you attempt to download your purchase in Internet Explorer, you may see the following error message:
This error message is Internet Explorer trying to keep your browsing experience "safe", and sometimes some false positives exist and it's a little bit too overprotective.
All of the products we sell on SimShack.net have been thoroughly vetted and checked for malware and virus' and are always clean.
In order to get past this error message, you must follow the steps below.
Please be aware that there is nothing wrong with the product you have purchased or are trying to install, however this is a security system built into Windows and Internet Explorer in particular.
Installing Carenado Aircraft in Prepar3D v5
If your aircraft utilizes Navigraph (Proline21 and some of our G1000) and/or a weather radar you need the "Carenado P3Dv5 Patch".
You can download it here.