You can contact SimShack using any of the methods below.
IMPORTANT, PLEASE NOTE
All after-sale support for purchased products is provided by the third-party developers of the software. SimShack cannot provide product technical support. You may find the support contact details for the developers of your software in your SimShack order page where you may also find any serial numbers issued (if needed).
Open a Support Ticket
We can only provide order support via our email support ticketing system. You can contact us about problems with your account, problems or issues regarding placing an order or after sale support for existing orders. Before you open a support ticket, please view our FAQ section here as it may provide you with an answer to your issue.
Please use the following email address to open a support ticket email.
Telephone enquiries are strictly for developer and media contacts only. We are unable to provide account and order support via telephone. Order and account support must be done via our support ticketing system above.
We are normally in the office between 9am-6pm London Time, Monday-Friday.
Our USA telephone number, based in California is:
Our Europe phone number, based in the United Kingdom is:
You can contact SimShack via regular mail if you wish. Please do not send support enquiries here as they may not be responded to in a timely manor.
c/o RBFTP Networks Ltd.
1148 High Road
SimShack Ownership, Tax and Legal Information
SimShack is owned and operated by RBFTP Networks Ltd., registered in England No. 05718807.
RBFTP Networks Ltd. is registered in Ireland (IE) for filing MOSS EU returns to all member states of the EU for applicable digital product taxes in the EU zone under VAT number EU372026635.
SimShack is a Fly Away Simulation brand.