Contact SimShack

You can contact SimShack using any of the methods below.

IMPORTANT, PLEASE NOTE

All after-sale support for purchased products is provided by the third-party developers of the software.  SimShack cannot provide product technical support.  You may find the support contact details for the developers of your software in your SimShack order page where you may also find any serial numbers issued (if needed).

Open a Support Ticket

We can only provide order support via our online support ticketing system. You can contact us about problems with your account, problems or issues regarding placing an order or after sale support for existing orders. Before you open a support ticket, please view our FAQ section here as it may provide you with an answer to your issue.

Please use the button below to open a support ticket.

Open a Support Ticket

Telephone

Telephone enquiries are strictly for developer and media contacts only. We are unable to provide account and order support via telephone. Order and account support must be done via our support ticketing system above.

We are normally in the office between 9am-6pm London Time, Monday-Friday.

Our USA telephone number, based in California is:

+1-323-375-2119

Our Europe phone number, based in the United Kingdom is:

+44-203-318-0477

Postal Address

You can contact SimShack via regular mail if you wish. Please do not send support enquiries here as they may not be responded to in a timely manor.

SimShack
c/o RBFTP Networks Ltd.
Mountview Court
1148 High Road
Whetstone
London
N20 0RA
United Kingdom

About SimShack

SimShack is owned and operated by RBFTP Networks Ltd., registered in England No. 05718807.

You can read more about SimShack here.