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Click the Checkout link in the top navigation bar
when you're ready to place your order.
All the items that you have in your shopping bag appear in your
order during Checkout. If you do not want to order all the items,
simply edit your shopping bag first and click "Update". When you
click "Submit Order" we verify your credit card. Your order will not
be placed and your credit card will not be charged if you do not
click "Order Now."
Methods of payment
SimShack.net accepts the following credit cards through Paypal:
· Visa
· MasterCard
· American Express
· Delta
· Discover
· Switch
· Solo
· Visa Electron
· Delta
· Paypal Funds
If we are unable to process your credit card, please check to
ensure you entered the correct card number and expiration date, and
that the billing name and address you entered match your credit card
statement exactly. Please refer to your credit card company if the
problem persists
Returns and Exchanges
Returns With an Original Sales Receipt:
Items may be returned for any other reason within 7 days after
the invoice date for a merchandise exchange or refund based on the
original form of payment.
Returns without an original sales receipt:
Refunds are based on the current selling price.
Returning or Exchanging Items by Mail:
Follow these instructions to return any SimShack.net
purchase by mail.
1. Please keep one copy of the invoice for your records.
2. Circle the item(s) that you are returning or exchanging and on
the bottom portion of the invoice note the reason why.
3. Indicate if you want us to credit the card used to place the
order or if you'd like an exchange, let us know what you want. We
will only pay the costs for shipping the exchange order.
4. Please supply the name and address where we should send the
receipt or exchange.
5. Pack and seal your return securely, in the original package if
possible. Packages must be returned prepaid -- we do not accept
C.O.D. deliveries.
Send returns to:
SimShack.net
68 Aldersbrook Road
London
E12 5DL
United Kingdom
We will only refund shipping charges if we've sent the wrong item
or if the item sent is defective.
Credit Card Safeguard
We safeguard the integrity of our customers' credit card
information through paypal. They use Secure Sockets Layer (SSL) technology to protect
the security of your credit card information as it is transmitted to
the server.
Privacy
We collect customer information in an effort to improve your
shopping experience and to communicate with you about our products,
services, contests, and promotions. For more information, see our
privacy
policy.
