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Conditions, Returns and Privacy

Below is our general privacy policy, information on returns and conditions of use for the SimShack.net website. You can jump straight to specific sections here:

Shipping, Payment and Returns

Click the Checkout link in the top navigation bar when you're ready to place your order.

All the items that you have in your shopping bag appear in your order during Checkout. If you do not want to order all the items, simply edit your shopping bag first and click "Update". When you click "Submit Order" we verify your credit card. Your order will not be placed and your credit card will not be charged if you do not click "Order Now."

Methods of payment

SimShack.net accepts the following credit cards through Paypal:

  • Visa
  • MasterCard
  • American Express
  • Delta
  • Discover
  • Switch
  • Solo
  • Visa Electron
  • Delta
  • Paypal Funds

If we are unable to process your credit card, please check to ensure you entered the correct card number and expiration date, and that the billing name and address you entered match your credit card statement exactly. Please refer to your credit card company if the problem persists

Returns and Exchanges

Returns With an Original Sales Receipt:

Items may be returned for any other reason within 7 days after the invoice date for a merchandise exchange or refund based on the original form of payment.

Returns without an original sales receipt:

Refunds are based on the current selling price.

Returning or Exchanging Items by Mail:

Follow these instructions to return any SimShack.net purchase by mail.
1. Please keep one copy of the invoice for your records.
2. Circle the item(s) that you are returning or exchanging and on the bottom portion of the invoice note the reason why.
3. Indicate if you want us to credit the card used to place the order or if you'd like an exchange, let us know what you want. We will only pay the costs for shipping the exchange order.
4. Please supply the name and address where we should send the receipt or exchange.
5. Pack and seal your return securely, in the original package if possible. Packages must be returned prepaid -- we do not accept C.O.D. deliveries.

Send returns to:
SimShack.net
68 Aldersbrook Road
London
E12 5DL
United Kingdom

We will only refund shipping charges if we've sent the wrong item or if the item sent is defective.

Credit Card Safeguard

We safeguard the integrity of our customers' credit card information through paypal. They use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to the server.
Privacy

We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests, and promotions.

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Conditions of Use

Welcome to the SimShack.net Online Store. Please review the following basic terms that govern your use of and purchase of products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by those terms (the "Agreement").

GENERAL

We may from time to time change the terms that govern your use of our Site. Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms as changed.

We may change, move or delete portions of, or may add to, our Site from time to time.

SITE CONTENTS

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by SimShack.net. collectively, and its subsidiaries and/or affiliates ("SimShack.net"). The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by SimShack.net. and all other SimShack trademarks appearing at this Site are trademarks of SimShack.net

The Contents of our Site, and the Site as a whole, are intended solely for personal, non-commercial (other than for the purchase of merchandise from our site) use by the users of our Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.

USER COMMENTS, FEEDBACK, POSTCARDS AND OTHER SUBMISSIONS

All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to SimShack.net on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, "Comments") shall be and remain SimShack' property. Such disclosure, submission or offer of any Comments shall constitute an assignment to SimShack.net of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, SimShack.net will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. SimShack.net is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments.

You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make.

You agree that SimShack.net may use and/or disclose information about your demographics and use of the Site in any manner that does not reveal your identity. By participating in Site sweepstakes, contests, promotions, and/or requesting promotional information or product updates, you agree that SimShack.net may use your information for marketing and promotional purposes.

SimShack COMMUNICATIONS TO YOU

You agree that SimShack.net may send electronic mail to you for the purpose of advising you of changes or additions to this Site, about any SimShack products or services, or for such other purpose(s) as SimShack.net deems appropriate.

PRODUCT INFORMATION

Most SimShack products displayed at the Site are available in the SimShack.net store while supplies last. In some cases, merchandise displayed for sale at the Site may not be available in SimShack stores. The prices displayed at the Site are quoted in G.B.P. Sterling and are valid and effective only in the United Kingdom

COLORS

We have made every effort to display as accurately as possible the colors of our products that appear at the Site. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

LINKS TO OTHER WEB SITES AND SERVICES

To the extent that this Site contains links to outside services and resources, the availability and content of which SimShack.net does not control, any concerns regarding any such service or resource, or any link thereto, should be directed to the particular outside service or resource.

DISCLAIMER

THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT SimShack SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.

INACCURACY DISCLAIMER

From time to time there may be information on SimShack that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you. If you are not completely satisfied with your SimShack purchase you may return it with your invoice to any SimShack store or by mail. Please see our Return Policy.

INDEMNIFICATION

You agree to defend, indemnify and hold SimShack.net harmless from and against any and all claims, damages, costs and expenses, including solicitors fees, arising from or related to your use of the Site.

MISCELLANEOUS

Unless otherwise specified and except to the extent SimShack products are offered for sale in the United Kingdom  through this Site, this Site and the Contents thereof are displayed solely for the purpose of promoting SimShack products and services available in the United Kingdom.

TERMINATION

This Agreement is effective unless and until terminated by either you or SimShack.net . You may terminate this Agreement at any time. SimShack also may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in SimShack's sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of this Agreement by either you or SimShack, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the terms of this Agreement or otherwise.

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Privacy Note

SimShack.net values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests, and promotions. SimShack.net recognizes that it must maintain and use customer information responsibly. We do not sell or rent the information you provide to us online to third parties. 

If our information practices change in the future, we will let you know by posting the policy changes on our Web site or by communicating directly with you. We will notify you of any such change before we use your information in a manner not previously disclosed in our privacy policy. You will have the opportunity at that time to opt out of any new use of your information.

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